Hello;
Allow me to welcome you to the HP forums!
Sorry, but we are not in the position to supply you Win7 -- no matter how bad you need it ...
Please provide some details about the problem you are encountering, including WHY you need Win7.
We can proceed when you provide the information.
Thanks
Where can I find the download for the new recovery manager for fall update 2015?
I just upgraded to windows 10 from 8.1 (after a recovery) and I read that I need the new recovery manager for fall update 2015 in order to retrieve my backed up files in windows 10.
I was restoring windows on my HP all in one desktop computer and I get a blue screen saying to press F1 to clear my computer's trusted platform module but nothing happens when I press F1 nor any other key for that matter. I've tried turing the computer on and off numerous times and nothing happens. I am stuck on this screen and my computer is completely unresponsive. please help.
Hi, after reistall windows 10 x64 ver 16299 i have the Device Manager
without correct driver of:
SAS controller
PCI Serial Port
the first solved with the driver attached
RSTe_f6_iaStorS_win8_win10_64.zip 347 KB
but the second i not find yet
ID Hardware
PCI\VEN_8086&DEV_1D3D&SUBSYS_158A103C&REV_05
PCI\VEN_8086&DEV_1D3D&SUBSYS_158A103C
PCI\VEN_8086&DEV_1D3D&CC_070002
PCI\VEN_8086&DEV_1D3D&CC_0700
Thanks
Current operating system does not support Windows 10. Having issue with running windows 10 on this device. When would windows 10 update be available?
Hi,
For the serial port, you need this driver...
This package contains the Intel Management Engine Software version 11.0 for the supported Workstation models and operating systems. This package installs the latest Management Engine Interface (MEI) and Serial-Over-LAN (SOL) drivers, as well as Intel Management and Security Status (IMSS), to support Intel Active Management Technology (AMT) versions 8.x and 9.x.
http://ftp.hp.com/pub/softpaq/sp74001-74500/sp74499.exe
A partial copy and paste of the driver setup information file shows driver support for the hardware ID you posted...
[Intel.NTamd64]
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_1E3D&CC_0700"
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_1CBD&CC_0700"
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_1C3D&CC_0700"
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_1DBD&CC_0700"
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_1D3D&CC_0700"
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_8C3D&CC_0700"
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_9C3D&CC_0700"
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_9CBD&CC_0700"
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_8D3D&CC_0700"
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_9D3D&CC_0700"
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_A13D&CC_0700"
Hi
Hope this helps....
https://support.hp.com/us-en/drivers/selfservice/hp-z620-workstation/5225037
If you open a command prompt as Admin and type "driverquery /?" you may get about 245 drivers listed in Windows 10.
Serial Serial port driver Kernel 25/01/2003 16:55:37
sermouse Serial Mouse Driver Kernel 28/03/2021 08:43:17
The sermouse is upto date, 2021, 4 years ahead of the game. So there be generic Microsoft alternatives.
Thank you Dean. Clicking the link it then looks to hit me up for money to access it. Probably not critical BIOS update but always nice to be as up to dae as possible. Cheers
On 5.07 and everything still seems to be working OK. Just trying to remove this redundant N360 Backup folder. Proving difficult
Hi I really need help. I had a BIOS update last night after I restarted the computer all I get is a black screen with 8 beeps. I tried hard reseting my computer even removing and reseating the COMS with no help. I tried doing a BIOS recovery using the Windows and B key but it wont work not sure if I am doing something wrong or my board does not support that key function to get into the BIOS Recovery. Please help!
IMHO leave what is working alone on a system as old as that. I cannot image any benefit of trying to continue with the BIOS update.
I found a possible solution to the redundant N360 Backup folder.
Scroll down to the last post.
Great Works !
thanks @Paul_Tikkanen
The problem was by defaul the installation setup doesn't work beacuse they don't install after decompress
so I started to start the SetupME.exe but he told me that a more recent version was already installed
then i go to device manager and i select PCI Serial Port and i go to the driver location es:C:\SWSetup\SP74499\Drivers and they update perfect the driver
Now work fine !
Thanks Paul Tikkanen
You're very welcome.
Yes, sometimes you have to manually install the driver when the auto install doesn't work, just the way you did it.
Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.
I understand that you have reformatted your HP Product but now it won't boot into Safe Mode orF11.
Is the computer booting up to the regular Login Screen?
May I know how did you perform the Reset? Did you use the Recovery Media?
I suggest you reformat and reinstall the Original Factory Software & Settings using the Recovery Media.
If you do not have one, please contact our Phone Support to order one.
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.
Thank you.
Hello,
I inherited an HP 20-b014 from my father a few years ago and the hard drive failed a few days ago. I replaced the hard drive and system recovery does not start when I press F11 when it is booting. My father was not provided system recovery disks in the box when the computer was purchased and there is not an option to order them from the HP support website. Does anyone know of any options that I have at this point? Also, HP is not very forthcoming with phone numbers or emails for customer support. Any help is much appreciated.
Thanks,
Mark
Hi, Mark:
You can order recovery media from the W8 driver page for your PC.
Here is the direct link to order the recovery media...
Hi
Welcome to HP Forums.
This is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you out 
As I understand you need a recovery media for your notebook.
However, to provide an accurate resolution, I need a few more details:
*Once the windows are updated. unless you have backed up your data, you don't have an option to retrieve it.
Is your notebook booting with windows?
Don't worry I'll be glad to help you with the best.
I suggest you, click here to obtain a recovery media and use it in case you need it in the future.
Keep me posted, how it goes!
If the information I've provided was helpful.
Give us some reinforcement by clicking the solution and kudos buttons, that'll help us and others see that we've got the answers!
Cheers!
How i can check hardware ID for wireless card however i have product nubmer i.e XL510AV
Thank you
