Hi Guys,
I haven’t been around for a while and now I have a big dozzie of a problem, hope some one can help me with.
I have a HP Envy Pheonix 850-055qe desktop computer running on Windows 7 Professional 64 bit that over the years became intolerably slow, program constantly non-responding and many other problems.
Was advised to do a Factory Reset with four HP System Recovery Discs I had previously purchased from HP.
Entered the Recovery Manager and the discs were not recognized by the system. I had to do a F11 on start up then press "Esc" to get into and change and change the boot order to recognized the CD/DVD drive. That worked.
I stepped up from disc # 1 through disc #2, #3, and #4 with no problem along the way.
Then was advised to restart the computer and not shut it off while the system "Initialized The Software". It started with "Windows is loading files" and a white line appeared at the bottom of the screen showing the progress. Then it said "Windows Starting" then a blue screen came up with the HP logo on it. It said next, "Please wait while HP Software is Initializing", then another blue screen popped up with a HP logo on it. Then a "Debug Screen" popped up for just a second then disappeared.
A Red Screen with X: in the upper left corner of screen come up next
Then "7x.dll" and below it
"7z.exe" appeared blow it
Said "2 file(s) copied and below it
Next Said below the above, "Z-Zip (64) 9.20 Copyright <c> 1999-2010 Igor Pavlov 2010-11-18"
Then it said, "Scanning" below the above for about 2 minutes with nothing flashing by on the screen. Just "Scanning" with the cursor flashing near the end of it.
THEN, A Red Screen with "X:\windows\windows system32\cmd.exe" appeared at the the top of the Red screen. In the upper left corner it said "Red Screen FP Error".
Then a Red/white small circle with an X menu appeared saying below it; "The Software Installation Encountered an Error" in a white menu box about 3" x 4" and message in the box said,
First Line: "Summary- timed out waiting in @cmdSingle Obj"
Second Line: "Error Info:-1 unknown process error".
Third Line: "Last Bio: c:\appl.zip\preos.pi\0__001_export_base_image.bto"
Fourth Line: LastBTOline: (8) Timedout waiting for >cmd.exe/c"
Fifth Line: c:\appl\preos.pi\exportBaseImage.com W764PR"
Sixth Line: You must power down the system and restart the order
No matter what I do it always comes back to tt message above,
Any help out there. I canot get to the command prompt or windows 7 no matter what I do.