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All Desktop Operating Systems and Recovery posts

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    Also i tried the A.07 update which matches my family 2b4b, but the file gui_a007.exe states that "This BIOS is not compatible with this device"  Weird thing is i have an older bios named A.08 that came with the machine.   I think HP needs to update bios to recognize nvme boot drive quickly instead of 2 mins delayed boot start.

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    Model Number:23-h024
    And When I Power It On I Get A Blue Screen That Says
    'Automatic Repair'
    Your PC Did Not Start Correctly
    Press Restart To Restart Your PC, Which Can Sometimes Fix The Problem. You Can Also Press ' Advanced Option' To Try Other Options To Repair Your PC'
    Wen I Press Restart It Takes Me Back to The Same Screen And I Go Into Advanced Options And Go Threw Everything There And It Doesnt Do Anything It Just Says Contact HP Support

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    After I forced the power off the PC booted up normally.

    The same update appeared in my "HP Support Assistant" today. I clicked on "Download and install" and it is still "Installing" after an hour so I clicked "Stop" to cancel.

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    I bought this new computer little over two years ago and now I'm told that the motherboard and power supply have crapped out on me. You would think a motherboard should last longer than this, but I digress... 


    I'd like to replace the motherboard so that I can salvage the rest of the computer. Is there any way to transfer my windows license from the old motherboard to the new one? Or will I have to buy another license?



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    I do not know a way directly. 


    I believe you should get in touch directly with HP support and ask them if the licence can be transferred, or have it shipped with a new OS licence at no extra cost.


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    I have my PC set to sleep every 2 hours of idle time, but when it does it keeps "waking up" on its own (I can hear the CD drive spin and the green "on" light turns on). I'm not sure how to diagnose why, but I did notice that the monitor doesn't turn on when it "wakes up".

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  • 04/03/16--13:30: Password lost
  • My father recently died and now need to find his password. Any idea how?

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    Great! Thank you for all your help. I read many of your posts on the HP forum and many of them were quite helpful.

    Thanks again!

    Paul R

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    Glad to have been of assistance.

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  • 04/03/16--16:26: New HP Consumer Desktop PC's
  • Greetings,


    Not fond of the new design of HP Desktop PC's featuring the vertical slimline optical drive.


    Don't think I would purchase one should the need to buy a new PC arise.



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    FWIW, I don't either.


    It has always been harder for me to put a disk in the drive when they are vertical.


    Even the new business desktop towers are like that.


    The only difference is they have a space where you can vertically install a standard size optical drive to the left of the slim optical drive.


    You'd still have the same issue with installing a disk in the drive.


    This wouldn't stop me from buying a HP business desktop (I only buy the HP business notebooks and desktops), but that is definitely a feature I do not like.

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    I was having major problems, so I did a system recovery.


    I was prompted to make dvd's of 75gb, so i have a total of 16 dvd's that took hours to make.


    I am now looking at a factory fresh screen, like the first time I used it.


    I put in the first of the 16 dvd's, and nothing happened?

    I thought it would automatically re install all the stuff that is on the 16 dvd's, but apparently not.

    Can someone give me detailed instructions on how to get the information from these dvd's back onto my computer?


    I assume it also has my Malwarebytes and anti virus and firewall somewhere on these 16 dvd's, in addition to my pictures, docs etc. but I can't use the computer until that stuff is installed at least.


    Any help greatly aprreciated, thanks!



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    Thislinkmay help you to diagnose your PC's wake problem. Win 8.1 problems will generally apply to Win 7 and there is a link to Win 7 wake from sleep troubleshooting problems at the site.


    A power report should tell you what is causing your PC to prematurely wake from sleep.


    Interesting the graphics card is not waking but but other components are.


    Have never seen that before.



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    Thank you for posting in the HP Support forum.

    This looks like it goes to Blue Screen of Death (BSOD). BSOD is kind of Windows self-protection feature. If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss.

    Cause => A hardware device, its driver, or related software (e.g. virus/antivirus/drivers).
    What you describe could happen because of incompatible with Windows driver (most often) or because of hardware issue (rarely).
    Did you perform any change recently - prior to this error ?

    IF this was recently installed software,
    perform System Restore to get back to the point before the program was not installed/prior to change.
    You can revert back to a state one day before the issue started. More information about System Restore and how to use it can be found here:

    IF this is not related to some software , please test your hardware using the BIOS/UEFI intergrated options. Perform HDD, RAM , System board checks. Instructions here:

    If nothing helped = = =

    IF you performed system restore and if was successful to a date prior to the problem start date
    and IF you tested your hardware and all tests passed succesffully , then please read this topic =>


    Please, follow the instructions carefully and prepare a memory dump file (kernel one) .
    Provide me with the bluescreen error code (if any).

    Let me know when you are ready and I will give you a resource to upload the information to.
    Thank you for your cooperation!

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    I also just noticed thatthe window that pops up does so on the hour and half hour. 08:00, 08:30 09:00 etc.

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    Windows Vista (TM)

    Build 6002

    This copy of windows is not genuine


    This is the error message at the bottom left of the screen.  I have owned this computer for about 8 years and it has never displayed that message.  Also the wallpaper turned black and the screen saver will not hold.  I tried typing the product key from the MS sticker on the side of the computer.  It does not recognize the number.



    The computer works as it should except for the background.  Should I just ignore it or do you have a no cost fix?

    Will this computer eventually stop working?

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    Unit keeps restarting without me rebooting - randomly, not consistently and not every day. What do I need to check?

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    Hi Yogi4,


    Could you please share the link where you found this offer. We can look into this further.




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    Allow me to welcome you to the HP forums!

    I read your post about wanting to upgrade to Win10 and wanted to help.


    Sorry, I can't help you with the HP software problem ... but I have upgraded a number of Win7 PCs to Win10 and have some considerations you need to view:


    You need to think about how much work you want to commit to just to run Win10.  Seriously.  Older Win7 machine tend to come in two flavors when it comes to the Win10 upgrade -- really easy, and really hard.  You have now way of knowing, before the Upgrade, which is to be the case with your PC.

    To Upgrade the really hard machines, you must be prepared to do three things:
    1) Make a complete image backup to external drive or large capacity USB stick
    2) Make changes to the reserved system partitioning scheme on your hard drive
    3) Use a very different approach, and maybe more than one, than using Windows Update to do the Upgrade.

    1: Image Backup.  This is VITAL because the machine is most likely to fail the upgrade, and when it does, you will learn that the Win10 GoBack function is NOT reliable, and that will leave you with a corrupted machine that will require factory reset, and losing everything on it, to get it working again.

    You avoid this by making an image backup to an external drive or USB stick using Macrium Reflect (MR) which provides a FREE version that can be used to image and restore partitions or entire drives.

    What I recommend is the following:
    1) Download and install Macrium Reflect (MR)
    2) Run MR and choose the option: "Create an image of the partition(s) required to backup and restore Windows" to write a full backup to an external drive or USB stick
    3) Use the option to create a boot USB stick or CD

    NOW, you have the means to restore a full working system from the external drive or USB stick in only a few minutes.

    2. System Reserved Resizing:  There is a small partition on the hard drive of Win7 preinstalled machines known as System Reserved.  This holds something known as the boot loader code.  It is 100MB in size -- all that is needed for Win7.  But Win10 needs 350MB, and, in some cases, is NOT able to resize this on its own.  IF that happens, you have to manually use a partitioning tool to resize it yourself.

    3. Using a different approach:  Windows Update is the easiest, but least reliable, way to do the Win10 Upgrade.  A much better, and more reliable way, is to use the Microsoft Media Creation Tool:   Choose the Upgrade this PC now option.



    The good news is that there are likely to be HP Win10 drivers for your PC, so after the Upgrade, if anything is not working, you may be able to fix that by downloading the HP drivers.


    I can't link you to the driver page because there are 12 different models of your PC, and I would need the specific model number of yours in order to do a search for drivers.

    Good Luck

    I am a volunteer and I do not work for, nor do I represent, HP.
    If you feel my suggestions helped you, please click the Thumbs-Up symbol to say thanks!

    If they helped resolve your issue, please click "Accept As Solution" to help others find similar information.

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    Allow me to welcome you to the HP forums!

    I read your post about your PC restarting and wanted to help.


    Here are some troubleshooting steps you can try: HP PCs - The Computer Restarts Unexpectedly (Windows 10, 8) | HP® Customer Support

    Good Luck

    I am a volunteer and I do not work for, nor do I represent, HP.
    If you feel my suggestions helped you, please click the Thumbs-Up symbol to say thanks!

    If they helped resolve your issue, please click "Accept As Solution" to help others find similar information.


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