I can't install this update 2018-05 Windows 10 Update Version 1607 for x64...
I can't install this update 2018-05 Windows 10 Update Version 1607 for x64 based systems (KB4132216). My laptop suggests that I should remove the BIOS (HP PAVILION BIOS version F.41-09/19/2016). I'd...
View ArticleRe: Problems updating the BIOS HP PAVILION F.41-09/19/2016
Me either. It should have been the right file for all 15-ab notebooks with the AMD processors.
View ArticleRe: Factory Image Needed
Greetings @jestochin My pleasure. Try this Link For HP Desktop PCs to get the full product number. Look at: - Find Product Number using HPSA. - Find Product Number using HP System Information. The...
View ArticleRe: Factory Image Needed
Thank you for those tips however they require the computer to be running to access. I am in an endless loop of re-install (see earlier post) so I have no computer access. I contacted HP support and...
View ArticleRe: Factory Image Needed
Greetings @jestochin My pleasure. I forgot Windows is down. Look everywhere around the PC's chassis for the product number. The full product number has to be somewhere. No full product number = no...
View ArticleRe: Blue screen of death on windows 11
Hi @Wooie, Welcome to the HP Support Community! Thanks for reaching out about your query regarding BSOD on your PC! We're thrilled to have the opportunity to assist you and provide a solution. Hi!...
View ArticleRe: Factory Image Needed
So I guess the product number on the label is not acceptable, or perhaps Cloud Recovery is not available for this computer. I'd be interested in a clean Windows installation although I'm pretty sure...
View ArticleRe: Factory Image Needed
Greetings @jestochin My pleasure. Did you run HP diagnostics at startup per my previous suggestion? A clean Windows installation, using good hardware, should work with only: a monitor, a mouse, and a...
View ArticleRe: Factory Image Needed
I ran HP diagnostics as you suggested and all tests passed - thanks for that suggestion. As far as the reset - I initially ran it from the HP when it was still running windows 11 - I did a reset and...
View ArticleRe: Factory Image Needed
Greetings @jestochin My pleasure. You might need the IRST driver when doing a clean W11 installation. @Paul_Tikkanen should have a storage driver. I don't understand why you cannot find the PC's...
View ArticleRe: I can't install this update 2018-05 Windows 10 Update Version 1607 for...
Greetings @Fe7561 Welcome to the HP Forum. Win 10 version 1607 is out of support. Why are you not using W10 22H2? Regards
View ArticleRe: Factory Image Needed
Hi Paul - yes, it's odd but as far as I can tell, if the product number is entered and I get the error product ID does not match or is invalid - the computer may not be able to do the cloud recovery. I...
View ArticleRe: Factory Image Needed
Greetings @jestochin My pleasure. Sounds good. I've been doing AMD builds since 2020. I never have an IRST driver problem when doing a clean Windows installation. Regards
View ArticleRe: Factory Image Needed
Hi, @jestochin I don't understand why the HP cloud recovery tool won't work for your PC because when I enter the product number in the tool's website database it indicates that the 577D3AA#ABA is...
View ArticleRe: HP Envy Desktop lemon
What patience? I don't have any patience at this point.I don't know about a case number. The Service Order is 00812-350154776. Under Service Information, the Confirmation Number is G55M06T6This is...
View ArticleRe: I can't install this update 2018-05 Windows 10 Update Version 1607 for...
Hi @Bill_ToI haven't used this laptop between 2018-2025.I decided to restore it and I didn't know what you're mentioning.Bill, Do you suggest I change the current operating system to W10 22H2? thank...
View Articlehow to fix email**bleep** address?
i want to recover my old email address on py HP laptop. can you help?
View ArticleCannot log into laptop
I do not remember the password to get into the laptop, and I cannot access the email either. How do I go about getting into it or factory resetting it?
View ArticleWant to remove the requirement of password to open my laptop
Please guide how to remove requirement of Password Word at Startup / opening the laptop
View Article