I am trying to help out a friend down in Alabama they have an HP Parvilion 4450 desktop computer that was given to them w/o the HP Software it came with Windows ME preloaded on the computer. The computer has a corrupt OS on it so they have tried reinstalling Windows ME that I gave them on there computer but they keep getting a message saying that it needs the original CD that came with it.
I have worked on computers for the las 20 yrs and even with a reformatted HD Windows ME should load I have never heard of a computer asking for the original Software. My friend lives in Alabama I live in Pennsylvania so I can't see what he sees and after talking with a few computer friends of mine they seem to think 1 of 3 things are happening
(1) There is a BIOS setting that needs to be turned off in order for ME to load
(2) Even with the Hard Drive being Reformatted it may be Password Protected and the Hard Drive needs Replaced
(3) they need the Original Product CDs from HP in order to use the computer.If So where can they or I order it from.
Can anyone out there provide me with an answer on how to help out my friend.
Please contact me @ the email that I privided when I registered
Thanks
Kram Nella