I have an HP desktop PC Win7 64bit. A previous customer explained it best as I am experiencing a very similar problem. "Each time I reboot, get Windows installer messages that it can't install HPPhotosmartEssential software and I have to click OK and Cancel several times to get past the pop-ups. My Windows Programs shows that I have HP Photosmart Essential 3.5 installed." Unable to load the software I uninstalled the HP application in the hope I could reinstall it again. My hope was dashed as I just learned on the HP support page that HPPhotosmartEssential has been replaced. All family photos that were on the site have vanished. This leaves me with a single question, is there any way I can recover these photos?