What is the complete product name or product number of your HP 2000 notebook?
Lets start with you helping us by identifying your notebook completely.
HP has produced and brought to market more than a thousand different models of notebooks and desktop PCs over the years. It is difficult to help you if we don't know which specific model you own..
Method #1: If the notebook will boot into Windows, you can retrieve your Product Number by pressing Fn + Esc key. Another alternative is to start the HP Support Assistant. You will see the product name in the System infomation section
Method #2:
Remove the battery and look in the compartment where the battery was installed. You should see a Service tag with printed part number and a product name. Please post the p/n (with all alphanumeric characters) here. If you live outside of North America, it helps us if you post the country of purchase. Also post the installed CPU type. (AMD or Intel)
Don't forget to post the name of the installed operating system if you haven't already done that.