Hi! I'm not a HP employee! I see at least three different members asking for help on this Message. That makes it very difficult to help. There are many things that can cause a blue screen. Can anyone get into the safe mode (F8)? Has anyone created a system repair disc?? Does anyone have a live CD that you can use to boot with??
http://www.howtogeek.com/163452/everything-you-need-to-know-about-the-blue-screen-of-death/
Useful Tips for Dealing With BSODs
BSODs have a variety of root causes, but these tips will help you deal with many blue screens:
- Use System Restore: If your system recently started blue-screening, use System Restore to roll its system software back to a previous state. If this works, you’ll know that it’s likely a software problem.
- Scan for Malware: Malware that digs deep into Windows and gets its hooks into the Windows kernel at a low level can cause system instability. Scan your computer for malware to ensure buggy malicious software isn’t causing it to crash.
- Install Updated Drivers: An incorrectly installed or buggy driver can lead to crashes. Download the latest drivers for your computer’s hardware from your computer manufacturer’s website and install them — this may fix BSODs caused by driver problems.
- Boot Into Safe Mode: If your computer is blue-screening every time you turn it on, try booting into safe mode. In safe mode, Windows loads only the essential drivers. If a driver you’ve installed is causing Windows to blue screen, it shouldn’t do so in safe mode. You can work on fixing the problem from safe mode.
- Check for Hardware Problems: Blue screens can be caused by faulty hardware in your computer. Try testing your computer’s memory for errors and checking its temperature to ensure that it isn’t overheating.
- Reinstall Windows: Reinstalling Windows is the nuclear option. It will blow away your existing system software, replacing it with a fresh Windows system. If your computer continues to blue screen after this, you likely have a hardware problem.