Hi! I'm trying to learn new things and pass it forward. I'm not understanding why you can go by step 8.http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01867418&cc=us&dlc=en&lc=en#N720
My question is " Don't the recovery discs format your drive?" I thought they were supposed to!
Could your HD be bad or a partition that can't be removed stopping the restore process??
Select an option based on the type of recovery discs you have:
Recovery discs created from your computer:
Recovery discs received from HP support:
Select one of the following selections, depending on which selection is shown on your screen, and then click Next .
- Factory Reset - Reset the computer by erasing the entire drive and restoring to the factory setup
- Reset the computer by erasing the entire drive and restoring to the factory setup
Figure 12: Recovery Manager using HP-sent recovery discs