When requesting assistance, please provide the complete model name and product number of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.
The above requested information can be found on the side, back, or bottom of your computer or on the BIOS strartup screen. Please DO NOT include your serial number. Please enter the model/product information into HP's Online Consumer Support page and post it here for our review.
Make sure you create your HP Recovery Discs or USB Flash Recovery media before modifying or changing ANYTHING.
****Disclaimer*****
HP doesn't recommend the installation of Windows 7 on a consumer computer shipped with Windows 8, nor will it support the installation of Windows 7. HP will not provide Windows 7 drivers and suitable drivers may not be available for the hardware in the computer. Also, Windows 7 may not support some of the hardware or software features designed for the computer.
Most HP consumer computers that come with Windows 8, come with the non-PRO version. You will have to purchase a new copy of Windows 7 with a vaild COA and product key to install Windows 7 on your computer. While HP may not provide drivers for your model, we should be able to assist you in locating all the needed drivers.
If you have any further questions, please don't hesitate to ask.
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