HP Pavillion P6330l Win 7 64 bit. I was asked to restore a PC to "from factory state". I ran the recovery software, but it delivers error message hardware conflict or issue Code Purple. The software formatted the disc and the last screen prior ot error message was 'preparing computer for first use'. No recovery discs available, no Win 7 disc. "D" partition is apparently intact. I can get to a command prompt through a Boot disc. Comes up with something similar to the recovery screen, with options to restore from backup, with option for command prompt. Have produt key from MS sticker on case.
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