I have called 5 times for the same problem. Each time I am on the phone no less than an hour and a half. My last call lasted one hour and 53 minutes. I have reps arguing with me over when I purchased my printer. It is in your system - check the order number. "Let me give you an email address at HP tech support so we can clear this up" Ok-too bad the email was kicked back to me. I purchased a brand new printer in March of 2013 from the HP Store. First printer didn't work so they sent me a "refurbished" printer which didn't work either so my third printer was a "brand new printer" I was told. Strange though - in January of 2014 my printer would do absolutely nothing at all. Not copy, print, scan -nothing. I was told the warranty ran out six months ago so there was nothing they could do. I argued with them for almost an hour- the warranty on my first printer still isn't up until March 7th of 2014 - how could this "brand new" printers warranty be up six months ago?? Simple it wasn't new at all. To top it all off, I purchased a 2 year Care Pack along with my printer. I just got off the phone once again with HP tech support and for the third time "my case is going to be escalated to a case manager". My last call on 2/12/14 -one week ago exactly- was also escalated to a case manager who was going to call me back if not that night the next day. He must be very, very busy because I still haven't gotten a call. But that's ok because I am going to get a call back tomorrow from another case manager. This is how HP takes care of their customers - the poorest customer service I have ever had. Eventually, HP will have no customers at all. I will never get another HP product and I certainly wwould not refer anyone I know either.
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