Bought computer new Dec 2013.Did updates with Microsoft and Norton. Updated to Win 8.1.. Computer worked fine until about 2 weeks ago. Shutdown normally in AM. Tried to boot up in PM and Windows would not load. No viruses were detected on any scans up to that point. Then I tried to refresh. The process through windows got to a point and hung. Thats when I ordered recovery disks. I hadn't created my own yet. And here I am. Hard drive is original and no internal hardware was changed and none added. Installed only HP printers and Epson scanner. All was compatible with Win 8
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