Hello:
I have an HPE 490T , Windows 7 Premium, 64 bit system, Intel Core i 7 CPU x980 @3.3Ghz . All 4 sticks of 4gb RAM are same company, speed and DDR3 , the motherboard is a Micro ATX Pegatron 2A86
I have an issue where all of a sudden Bios only recognizes 2 slots and 8GB RAm. I reset the CMOS and now it recognizes only 2 slots--but two different paired slots of RAM holding the two other sticks.
MSCONFIG - bios-advanced shows it is unchecked and set to zero for memory (but a test of checking that box only gives 8 GB RAM as max)
I have reset the sticks, the fact that all 4 work also concerns me.
What I have done
1. I need to update the bios-- all i can find on the HP site are updates for the Pegatron "Truckee" -its almost like they dont admit to using the Pegatron 2A86 in the HPE 490T. Where is this support? How do I update tehbios through HP?
2. I tried to find bios updates through 3rd parties like American Megatrends who made these bios version 6.09 dated 7/02/2010 but they direct you to a pay site
3. I cannot find a Pegatron site with bios although a rumor has it they are made by Asus?
4. I also ran CPUZ and Sisoft Sandra and they both recognize all 4 sticks in the 4 slots used (2 empty slots not showing) they also give good reads on all 4 stocks and ratings
Ok So I am going nuts . Updating the Bios was a solution a few mentioned, yet i cannot do so from HP as they dont have the updates. Anyone know where I can find this?
When I reset the CMOS I removed the mother board battery, waited 15 minutes then restarted and let it reset autmatically--should I have hit F10 and done it manually?
I seem to remember the bios having options to change system to 32 or 64 yet cant find that now. Maybe that is the issue its set somewhere for 32?
I doubt it is bent CPU pins or else the RAM and slots would not have been read.
Any help?
Thanks in advance