Re: HP ENVY dv7 Recovery Not Working

Hi,

Did you replace the factory installed HDD with a smaller capacity HDD?

Please provide your complete product number only.

Please provide your factory installed operating system and indicate if it is 32 bit or 64 bit.

If you are using Win 7, then see this thread and post by  . It may solve your problem.

If you are using Win 8 or Win 8.1 and your PC is under warranty you should contact HP for assistance. I am not aware of a legal method for downloading Win 8 or Win 8.1 without a retail upgrade or full install product key.

Here is an unofficial, licensed download of Win 8 64 bit OEM. Burn the ISO image to disc. Enter setup and set BIOS to use UEFI, enable secure boot, and disable legacy boot, if those options exist,  prior to booting the Win 8 install disk.

The install should activate using the Win 8 key embedded in your PC's BIOS.

 All HP software will not be present. You will have to install needed drivers from your PC's HP support site.

Jaco

****I am not an HP employee****

Please give a" Kudos" if advice received is relevant or" Accept as Solution" if your problem has been solved.

HP Products:
810-150se Desktop
17t-j000 Notebook
1380t Desktop
560z Desktop