I made a backup with your software, and I have tried everything I could think of to use it. I run recoverymgr and after two hours or so, it crashes. I tried to recover specific things so it doesn't touch the bug, but it crashes sooner. I tried to run as admin. I used a clean start. I tried in safe mode. I would have tried compatibility if it weren't exactly for win7. I did that thing of "data prevent" or however it's called...
HPE-410es
Windows 7 Home premiumx64