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Re: Windows Failed To Start

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Hi,

 

The 305 error code is a little misleading as it actually refers to a failure of the comprehensive ( Full ) Disk Self Test - this would indicate that the Hard Drive is failing and needs to be replaced and is also consistent with the start-up issue you describe.

 

If your notebook is brand new, it will be under warranty, so contact HP and arrange to have the drive replaced - if needed, you can check your warranty status Here.

 

If you live in the US, contact HP Here.

 

If you are in another part of the world, start Here.

 

Regards,

 

DP-K


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