To resolve the issue, first try Refresh. if the issue persists, try reset and if the issue still persists, try recovery. Here are the links with their respective procedures.
| HP PCs - Refresh Your PC to Resolve Problems (Windows8) |
| Use this document to learn how to use the new system refresh utility in Windows 8. |
| HP PCs - Reset Your PC to Resolve Problems (Windows8) |
| Use this document to learn how to use the system reset utility in Windows 8. |
| HP PCs - PerforminganHPSystemRecovery (Windows8) |
| If you are using the Windows 8 operating system on your HP or Compaq PC, learn how to restore the original software. |