Recently my computer became infected and since I have almost nothing of any value on the computer I decided to just to a full recover rather than go through a lenghty attempt to fix it. However, using the factory recovery options (F11 at boot time) is failing with the message "Recovery manager could not restore your computer using the factory image. Please contact HP tech support. Error code 0xe0ef0003". Now of course the computer won't even boot into safe mode.
I've run the factory hardware diagnostics, I've done a full chkdsk /r on both partitions and I've run a full hardware test suite and every thing passes. I don't have the recovery disks. I really don't want to spend several hours on the phone with India tech support, do I have any other options? Would the factory restore disks make a difference?
Thanks for any help.