Thanks for the advice. I shall buckle down to what I am sure will be a trying experience since I suspect it will take at least level 1 support to even explain the problem. One of the problems with the current support model is that the support model seems far more geared to sales than support. Even the maintenance support contracts for HP seem to be farmed out to the least expensive contractor - which I experienced a few months ago - if the hardware is more than two years old they throw up their hands in horror mutteringbsomethingnabout unsupported bios.
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