Again, please provide the complete model name and/or product number of the HP computer in question. HP/Compaq makes over one hundred sixty different models of a6000 series of computers. Without this information it may be difficult or impossible to assist you in resolving the issue.
The above requested information can be found on the side, back, or bottom of the computer. Please do not include your serial number.
Please see "Microsoft - How to activate Windows Vista" for instructions on activating Windows using the 25 digit product key on the Microsoft COA affixed to the side of your computer.
Please see "Performing an HP System Recovery (Windows Vista)" for instructions on performing an HP System Recovery. Please make sure to backup all of your data before proceeding.
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