wrote: 1. Tried to backup with Western Digital External.
2. After restart screen comes up black with checking media presence, media present, start PXE over IPv6.
3. Western Digital said Windows problem.
4. Contacted Microsoft, they took over the computer, could not find issue, did a complete reinstall of 10. Still no result.
5. They say it is probably a BIOS problem.
1. Did it succeed, or did it fail to complete?
2. Your motherboard tries to boot from several sources:
- CD/DVD
- USB memory-stick
- disk-drive
- floppy-disk
- network
It tries each of the above, until something "bootable" is found on the appropriate media.
Did you have a disk loaded into your CD/DVD device? If so, remove it, and try again.
Did you have a USB memory-stick connected? If so, remove it, and try again.
That "checking media presence" occurs when trying to use your Ethernet connection to connect to a "boot-server" on your (corporate?) network. If your computer is not on a corporate network, or if you do not have a home network, or if there is no "boot-server" on your home network, that boot-attempt will fail.
The fact that it could not boot from the 3rd choice -- your disk-drive -- is the important point.
3. W.D. might have given you bad advice. If their disk-drive has failed, that is the problem.
4. The fact that Microsoft was able to reinstall Windows 10 implies that the disk-drive is "somewhat" OK, in that all of the Windows 10 could be written to the disk-drive. However, if the first few blocks on the disk-drive are "bad", then your motherboard cannot read those blocks, and thus cannot boot from the disk-drive. Or, if those first few blocks can be read, but they do not contain the correct content, you cannot boot from the disk-drive.
5. Probably not, but, if your BIOS has a security-feature that prevented the writing onto those first few "boot-blocks", then the Windows Installer could not write the "boot" information into those blocks.
Try installing Windows to a different (maybe brand-new?) disk-drive.
Or, power-off your HP computer. Then, power on, and immediately start tapping ESC, until you see a menu.
Choose from the menu to run the HP Hardware Diagnostics.
Choose to run the tests against your current disk-drive.
Pass? Fail?
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