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To Warry,
When I got my first HP desktop last July 2012, I started to get similar bogus ‘support’ calls. I immediately surmised due to accent and background chatter that were originating from an overseas call center from none other than the Asian subcontinent (India)!
Secondly, these telephone calls started when I first called HP for assistance in late June 2012 and my telephone number is unlisted and unpublished. Therefore I have now removed my telephone number in the personal contact information from HP’s support page PERMANENTLY!
It’s bad enough that HP outsources some of their online support to overseas call centers so why should you have to deal with annoying and unsolicited telephone calls? Incidentally, since the bogus calls began in mid-July 2012, I no longer speak to overseas (Indian call center) HP support staff when I have an IT issue. Instead, I'll usually wait until 10 am EST on the weekdays to speak to someone from HP in North American who I find are more proficient, professional, and can speak and comprehend Basic English. It's nothing personal, it's just business
So welcome to the wonderful world of HP Support. If you still get these bogus support calls for Windows, demand to speak with someone from HP Corporate (Palo Alto) by contacting HP support during recommended weekdays and times above. And a few ground rules to remember:
Rule #1, never contact HP Support via telephone at any time but except 10 AM to 6 PM EST Monday through Friday. If you call them later during the weekdays or on the weekends, you will always get someone from one of their overseas (Indian) call centers. Personally, I consider these ‘overseas’ techs about as useless as ‘fart in a wind storm’! Not only do they not know what they are doing, they can screw you up big time with your computer and take down so many rabbit holes it will make your head will spin.
Rule #2, Remember Rule #1!
Hope this helps. Incidentally, I just got another bogus support call again today (my first since last September 2012) so it time to start BANGING THE DRUMS! I thought HP fired these little pukes but maybe they just moved them around.