When requesting assistance, please provide the complete model name and product number (p/n) of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.
The above requested information can be found on the side, bottom or back of your computer, or on the startup BIOS screen. DO NOT include your serial number. Please enter the model/product information into HP's Online Consumer Support page and post it here for our review.
Please provide the complete error message in addition to the above requested information.
If the code refers to SMART, DST, Long Test, Short Test, hard drive, etc... the failure code most likely indicates that the hard drive has failed or is about to fail. You will need to replace the hard drive to solve this issue. You will need to purchase a comparable hard drive and install it. Once the hard drive has been replaced, you will need to use your previously created HP Recovery Media to return the computer to a factory like state.
If you didn't create this media, please contact official HP Customer Support in your region / country, via the HP Worldwide Support Portal, to see if HP Recovery Media is available for your computer.
If you have any further questions, please don't hesitate to ask.
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