When requesting assistance, please provide the complete product number of the HP computer in question. HP/Compaq makes thousands of models of computers that are all different. Without this information it may be difficult or impossible to assist you in resolving your issue.
The above requested information can be found on the side, back, or bottom of your computer.
There are over 250 p7-1xxx models worldwide and at least 14 different p7-15xx models in the USA. The "cb" suffix means the computer was manufactured for a club (Costco / Sam's Club) store and was bundled with a monitor. The complete model name/number should look sonething like "p7-1517c"
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