When requesting assistance, please provide the complete product number of the HP computer in question. HP/Compaq makes thousands of models of computers that are all different. Without this information it may be difficult or impossible to assist you in resolving your issue.
The above requested information can be found on the side, back, or bottom of your computer.
HP may have included a third party anti-virus program. This program needs to be disabled and uninstalled before you can turn Windows Defender back on.
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